Chatfuel Team, July 14, 2017
Now every bot built on Chatfuel gets a dedicated landing page generated from the dashboard.
Utilize a landing page for your bot to optimize the experience for those users who have never chatted with your bot before. Now each user can get a concise and attractive preview of your bot on both mobile and desktop.
Chatfuel Team, July 5, 2017
Checkbox and Send to Messenger plugins allow you to gain new bot users from your website
If you already have a website with an active audience, converting those users to your bot subscribers has never been easier. Make use of Send to Messenger and Checkbox plugins to get new bot users with as little friction as possible.
The code generator feature will provide you with a piece of code you can insert on your website in order to display a “Send to Messenger” button. Upon clicking the button, the user will become subscribed to your bot.
Checkbox plugin allows you to subscribe a page visitor to your bot with a specific action defined by you. Use the code generator to get the HTML and JS codes and place them on your page.
Code generators for both plugins can be found under the Grow tab.
Chatfuel Team, June 30, 2017
Creating new versions of your bots is now easier than ever
Many of our bot admins have been asking for the ability to reuse groups of blocks as well as AI rules in several of their bots. Previously this was only possible with cloning of entire bots and deletion of the unnecessary pieces of content.
Now you can clone a group of blocks from one bot to another, thus reusing specific content and flow scenarios between your bots.
Grouping of AI rules makes maintaining and updating the rule sets much easier. Create groups of rules thematically – Greeting Phrases, Smalltalk, Navigation, FAQ, or in whatever fashion that suits your setup.
Use the Drag & Drop feature to organize your existing ungrouped AI rules.
You can also clone groups of AI rules between bots.
Chatfuel Team, June 6, 2017
Use the tips and tools from the Grow tab to effectively increase your bot’s audience.
Introducing to you 2 great tools that will help drive traffic to your bot:
A must have for any bot! This functionality has only been rolled out to a few percent of the users as of today. Significant growth in organic traffic is expected to occur when the Discover Tab becomes available to all of Messenger’s users. For your bot to appear under the Discover Tab, you need to submit a form to Facebook.
Our research has shown that currently, this is the best way to gain users from ads or pages with high post engagement. So we’ve developed a tool for that.
We’ve gathered best practices and techniques for paid and free user acquisition in this section. Following these suggestions will shorten your way to success.
Watch this space – there’s more to come to the Grow tab in the future!
Chatfuel Team, May 19, 2017
We want to enable our bot creators to have access to the best analytical data to keep improving their bot experiences. In addition to the in-platform analytics provided by Chatfuel, we have partnered with the leading bot analytics systems, giving all of our bot admins direct access to:
With the help of these services, you now can:
To enable third-party analytics for your bot, simply go to Analyze tab, scroll down to the bottom and click “Connect”.
Chatfuel Team, May 12, 2017
We are happy to announce that we have added the capability for bot admins to receive in-bot payments worldwide. Stripe Worldwide Payments is different from Messenger Native Payments that Facebook released not long ago. This new functionality is something that we have developed specifically for our platform to allow our bot creators to accept payments easily all over the world.
👈 Actual buying process with Stripe Wolrd Wide Payment Webview
Below are the highlights of what Stripe Worldwide Payments offers to our bot admins:
Stripe Worldwide Payments functionality is interchangeable with Facebook Native Payments in Chatfuel’s dashboard. This means that a bot admin can be switching seamlessly between either system, and payment screens that users see under either option look stylistically similar.
To connect Stripe Worldwide Payments, log in to your dashboard at chatfuel.com and launch a wizard under the “Configure” tab in your bot. You will be in bot commerce business in no time!
Chatfuel Team, April 26, 2017
As announced at F8, Messenger has begun rolling out its new Discover tab to all users. Submit your bot to appear under the Discover tab right now to pass through review without delay. Also, we would like to share with you some highlights from F8.
Discover tab is a new section in Messenger located within 1 tap from Messenger’s home screen. We expect bots to get a significant number of new users from appearing under this tab. But before your bot can be shown there, it needs to pass Facebook’s review process.
Submitting your bot for review is easy – you can do it in less than 5 minutes. Needless to say, we recommend that you do it today. Click here to submit your bot.
You can also check out the FAQ from the Messenger team about the Discover tab.
Our team had an honor and a privilege to be a part of Facebook’s F8 conference this year. We spent two days meeting wonderful people, learning and sharing great experiences, and being at the heart of innovation in our field. At this year’s conference, a number of chatbots built on Chatfuel were prominently featured during the opening keynote and various presentations – Ryan Leslie, Azkarbot, Golden State Warriors, T-Mobile, Epytom, Brew the Way, TechCrunch and ABC News. Take a look at this 1- minute summary video.
We are extremely grateful for and proud of all the bot creators who use our platform to build world-class conversational experiences. Thank you for being with us! Chatfuel is powered by all of you! ❤️ 🙌 🙏
And thank you to all our partners and friends at Facebook for making this a reality!
Chatfuel Team, March 28, 2017
We’ve released full support for the new Persistent Menu from last week’s Facebook update. You can now create nested menu levels and disable free-form text input. Also, we’ve added a huge update to the User Attributes that allows you to segment users based on their name, user ID or geographic coordinates.
The new Persistent Menu from last week’s Facebook update allows you to:
We’ve made tons of improvements to User Attributes, which now enable you to:
As you may have noticed, we’ve revamped our templates section. Now both new and advanced users can get maximum value out of it.
We believe that one of the best ways of learning is by example. With that in mind, we encourage you to share your own best templates with our community. For example, we are currently looking for the following:
Reach out to email@example.com to share your templates.
Stefan Kojouharov, February 26, 2017
After looking at over 15 Billion Messages, talking with many of the top analytics companies, strategic partners, as well as looking at Chatfuel’s internal data we have been able to narrow down the characteristics of good design vs bad design.
Often times bot creators make a number of critical errors when designing their bot. In some cases, they might have a great use case, a good user experience but because of a few design errors, the entire experience falls apart. It can be like having an awesome meal with an old wine. Such nuances, can literally make or break your bot.
After looking at the data, we noticed that it naturally fell into 3 categories: critical problems, things users want, and major areas of opportunity. Features were ranked based on severity and frequency and color coded. Our hope is that we can begin checking off these errors and adding new ones as bot makers read this and improve their bots. For this reason, this will be a living document! You should save and reference this often as it will change, as bots change.
General usability problems fall into 3 categories:
RED = Critical Features your Bot Must Have
Some of these are obvious, however they happen with such frequency that we had no choice but to add them. You should start here and move down the list. If you have any RED/Critical errors, you should address them right away!
Orange = Important Features Users Want
This is the next most important category… These are features users want which will dramatically improve your bots user experience. Look at your data and begin addressing these issues based on your particular situation.
Green = Features Users will Love
This is where you beat your top competitors! The nuance is here and the opportunity to really have a good bot starts here. Your goal, your aim should always be to delight your users.
Over the past year bots have evolved in a major way. Just think about all of the features Facebook alone has added. In the near future many more new features and abilities will be added to bots. As bots evolve and get better over time, this document will also evolve to reflect the reality. We expect that this document will be completely different in a few months.
This document is a living document and you are welcome to make comments, ask & answer questions and share insights within the doc. If you have any topic suggestions or areas of concern, please do so in the comments below and we will take a look!
This will be an awesome way to learn and interact with the community and meet other bot developers.
Chatfuel Team, December 22, 2016
Christmas is almost here! We have several gifts for you. Hopefully you will like them.
We are happy to introduce the newly-revised version of the analytics module. From now on you are able to:
Also note that we have changed the definition of active user. We no longer count as active those users who received the broadcast, but didn’t read it.
From now on you can create quizzes, personalize sections of your bot (different experiences for different user groups), lead users to a random block, and much, much more. To sum it up, this new plugin enables you to create far more flexible and complex chatbot experiences than ever before.
Increase your bot’s engagement by using embedded audio and video right in the Messenger.