Chatfuel Team, April 18, 2018
Chatfuel Team, February 28, 2018
HelloFresh is a weekly subscription box service that delivers fresh, locally-sourced ingredients to your doorstep. Subscribers enjoy all the benefits of healthy, home-cooked meals without the hassle of meal planning and grocery shopping.
The company built a Messenger experience with the goal of reducing average customer care response time. Freddy (HelloFresh’s chat persona) can answer frequently asked questions and respond to common customer service inquiries, acting as the first line of defense before involving human agents.
“Since launching Freddy the FreshBot,” says Jordan Schultz, Team Lead of Marketing at HelloFresh, “we’ve decreased our response time by 32%, despite a 31% increase in incoming messages.” Powered by Chatfuel, this Messenger experience improves customer happiness and optimizes HelloFresh’s community management resources.
“As far as community management and customer service go, this was our biggest reduction in average wait time in a given month. Also, the Black Friday activation through the bot has generated 5x more daily users than average on Black Friday. The Black Friday effort had a 64% conversion rate.”
HelloFresh used the following tools and techniques to achieve these impressive results:
So, what are you waiting for? Click here to start building your first Messenger bot and get results like HelloFresh!
Join the Chatfuel Community on Facebook for the latest tips, tricks, tutorials, and success stories!
Chatfuel Team, February 14, 2018
Everyone, please meet People Tab! ?
This new feature gives bot admins an overhead view of your subscriber list, allows you to create user segments, and also enables editing of individual users’ attributes. Most importantly, with the help of People tab, you can create custom lookalike audiences in the Facebook Ads Manager for precise user targeting.
Want to keep track of how many users come from a specific country, entered the bot from your website, and liked your latest product collection? Create dynamic segments and re-use them in other parts of your bot structure and broadcasting to increase conversions through personalization.
Looking for new users who will be more likely to convert to paying customers? Use the export functionality to create custom lookalike audiences in the Facebook Ads Manager for ultimate user targeting and to dramatically reduce your customer acquisition costs.
Have a special offer for a specific group of users and need to add a few people by hand? Add, delete, or edit attributes manually for ultimate flexibility. Then subscribe the entire group to a drip sequence of messages to ensure that your value proposition is delivered in the most efficient way.
Full functionality of People tab is available on all bots subscribed to the PRO Plan.
For a quick overview of all the main features of People tab, please refer to the short video below, as well as our help article. Then log in the dashboard and activate your PRO subscription to get unlimited access to People Tab.
Chatfuel Team, November 7, 2017
People have been asking us for “Messenger-on-website” functionality for a while. Today, we’re proud to say that we are supporting the Customer Chat plugin in our dashboard the moment Facebook officially announces this feature. This means that our users can take advantage of this function out-of-the-box!
Now, let’s explore some ways you can benefit from this new feature!
Chatfuel Team, November 1, 2017
For more details and the short video instruction on this new feature, head on to our Facebook community.
Chatfuel Team, September 7, 2017
We are excited to announce the arrival of the service status page to Chatfuel!
Now you can check the status of our platform service at any time by going to http://status.chatfuel.com/
Bookmark the above URL, and sign up to receive automatic updates via email and/or RSS or Atom feeds.
Have fun tracking our performance as we continue to upgrade and build-out our infrastructure! 🙂
Chatfuel Team, August 15, 2017
Exciting news! Further to our recent announcement, we have launched our PRO Plan! At this time, the option gives you the ability to remove the “Powered by Chatfuel” attribution from the bot’s Persistent Menu.
You can look up the pricing and subscribe to the plan by going to the PRO Plan widget under the Configure tab in the dashboard.
Note that in bots that had the “Powered by Chatfuel” attribution moved to the 2nd level of the Persistent Menu, the attribution will be forced to the top level, as we mentioned in our prior blog post.
More premium features to come soon!
Chatfuel Team, August 15, 2017
With a special gear towards marketers, “The Beginner’s Guide to Building Your First Chatbot” is available to everyone for free in either a traditional HTML format or as a chatbot experience (a BotBook as we call it).
Pick an option below to claim your free copy today. And don’t forget to share with your friends!
Chatfuel Team, July 21, 2017
Great news! By popular demand, we are adding paid features to our platform!
Chatfuel’s new PRO Plan will enable users to remove the “Powered by Chatfuel” attribution for a fee.
To be clear – Chatfuel remains a free platform, with no limitations introduced to the free plan. But we want to give our users the ability to access new features that are most important to them. As the first step, we will soon be releasing the option to remove the “Powered by Chatfuel” attribution from the bot’s Persistent Menu for a fee.
Chatfuel’s PRO Plan will appear as a paid add-on in the dashboard within a month. At that time, bot admins will be able to remove the attribution for a monthly fee based on the number of bot’s reachable users.
Chatfuel Team, July 14, 2017
Now every bot built on Chatfuel gets a dedicated landing page generated from the dashboard.
Utilize a landing page for your bot to optimize the experience for those users who have never chatted with your bot before. Now each user can get a concise and attractive preview of your bot on both mobile and desktop.