Chatfuel

Introducing the Chatfuel status page

Chatfuel Team, September 7, 2017

We are excited to announce the arrival of the service status page to Chatfuel!

Now you can check the status of our platform service at any time by going to http://status.chatfuel.com/

2017-09-06_18-49-55

Bookmark the above URL, and sign up to receive automatic updates via email and/or RSS or Atom feeds.

Have fun tracking our performance as we continue to upgrade and build-out our infrastructure! :)

PRO Plan is live!

Chatfuel Team, August 15, 2017

Exciting news! Further to our recent announcement, we have launched our PRO Plan! At this time, the option gives you the ability to remove the “Powered by Chatfuel” attribution from the bot’s Persistent Menu.

You can look up the pricing and subscribe to the plan by going to the PRO Plan widget under the Configure tab in the dashboard.

2017-08-15_22-16-45

Note that in bots that had the “Powered by Chatfuel” attribution moved to the 2nd level of the Persistent Menu, the attribution will be forced to the top level, as we mentioned in our prior blog post.

Please refer to our FAQ page if you have any questions or concerns. For anything not covered in the FAQ, we welcome your questions: team@chatfuel.com

More premium features to come soon!

Enjoy!

Chatbot-building eBook from Chatfuel & HubSpot

Chatfuel Team, August 15, 2017

In collaboration with HubSpot, we have put together an eBook for those who need some guidance on creating their first bot.

With a special gear towards marketers, “The Beginner’s Guide to Building Your First Chatbot” is available to everyone for free in either a traditional HTML format or as a chatbot experience (a BotBook as we call it).

2017-08-15_14-26-54

Pick an option below to claim your free copy today. And don’t forget to share with your friends!

 

Get HTML eBook   Open in Messenger

Introducing paid features on Chatfuel

Chatfuel Team, July 21, 2017

Great news! By popular demand, we are adding paid features to our platform!

Chatfuel’s new PRO Plan will enable users to remove the “Powered by Chatfuel” attribution for a fee.

To be clear – Chatfuel remains a free platform, with no limitations introduced to the free plan. But we want to give our users the ability to access new features that are most important to them. As the first step, we will soon be releasing the option to remove the “Powered by Chatfuel” attribution from the bot’s Persistent Menu for a fee.

Zeplin (2)

Chatfuel’s PRO Plan will appear as a paid add-on in the dashboard within a month. At that time, bot admins will be able to remove the attribution for a monthly fee based on the number of bot’s reachable users.

  • Option to remove the “Powered by Chatfuel” attribution is the only paid feature being released at this time.
  • The fee will be based on the reachable bot users and will start at $30 per bot.
  • On the free plan, the “Powered by Chatfuel” attribution will remain on the first menu level without the ability to be moved to the second level.
  • No other changes or functionality restrictions will be applied to the free plan.
  • Additional paid features and functionalities will be rolled out in due course.

Introducing landing pages for bots

Chatfuel Team, July 14, 2017

Now every bot built on Chatfuel gets a dedicated landing page generated from the dashboard.

Utilize a landing page for your bot to optimize the experience for those users who have never chatted with your bot before. Now each user can get a concise and attractive preview of your bot on both mobile and desktop.

2017-07-14_17-55-08

  • Find your bot’s landing URL under the Grow tab
  • Control how your Facebook page cover is shown on your bot’s landing page
  • Subscribe new users to the bot from your website or email in style!

Convert your website visitors to your bot users 

Chatfuel Team, July 5, 2017

Checkbox and Send to Messenger plugins allow you to gain new bot users from your website

If you already have a website with an active audience, converting those users to your bot subscribers has never been easier. Make use of Send to Messenger and Checkbox plugins to get new bot users with as little friction as possible.

Send to Messenger plugin code generator

1

The code generator feature will provide you with a piece of code you can insert on your website in order to display a “Send to Messenger” button. Upon clicking the button, the user will become subscribed to your bot.

Checkbox plugin code generator

2

Checkbox plugin allows you to subscribe a page visitor to your bot with a specific action defined by you. Use the code generator to get the HTML and JS codes and place them on your page.

Code generators for both plugins can be found under the Grow tab.

Clone pieces of content between bots – groups of blocks and AI rules

Chatfuel Team, June 30, 2017

Creating new versions of your bots is now easier than ever

Many of our bot admins have been asking for the ability to reuse groups of blocks as well as AI rules in several of their bots. Previously this was only possible with cloning of entire bots and deletion of the unnecessary pieces of content.

Cloning groups of block

4c65da0e-79db-4053-af3d-d7a9be04d481
Now you can clone a group of blocks from one bot to another, thus reusing specific content and flow scenarios between your bots.

Creating and cloning groups of AI rules

b34935cf-3591-47d2-ac91-9012b73cb46f
Grouping of AI rules makes maintaining and updating the rule sets much easier. Create groups of rules thematically – Greeting Phrases, Smalltalk, Navigation, FAQ, or in whatever fashion that suits your setup.

Use the Drag & Drop feature to organize your existing ungrouped AI rules.

You can also clone groups of AI rules between bots.

Unleash your bot’s growth with Chatfuel’s Grow tab

Chatfuel Team, June 6, 2017

Use the tips and tools from the Grow tab to effectively increase your bot’s audience.

Tools

Introducing to you 2 great tools that will help drive traffic to your bot:

Messenger Discover Tab

A must have for any bot! This functionality has only been rolled out to a few percent of the users as of today. Significant growth in organic traffic is expected to occur when the Discover Tab becomes available to all of Messenger’s users. For your bot to appear under the Discover Tab, you need to submit a form to Facebook.

Acquiring Users from Comments

Our research has shown that currently, this is the best way to gain users from ads or pages with high post engagement. So we’ve developed a tool for that.

Enjoy!

Chatfuel_dashboard

Tips & Tricks

We’ve gathered best practices and techniques for paid and free user acquisition in this section. Following these suggestions will shorten your way to success.

Chatfuel_dashboard

Watch this space – there’s more to come to the Grow tab in the future!

Gain more powerful insights with third-party analytics.

Chatfuel Team, May 19, 2017

We want to enable our bot creators to have access to the best analytical data to keep improving their bot experiences. In addition to the in-platform analytics provided by Chatfuel, we have partnered with the leading bot analytics systems, giving all of our bot admins direct access to:

  • Dashbot
  • Botanalytics
  • Yandex.Metrica

With the help of these services, you now can:

  • Have access to chat transcripts
  • Set events and track funnels
  • Intervene in conversations with human take-over
  • Chart sentiment and demographics
  • … and much more.

To enable third-party analytics for your bot, simply go to Analyze tab, scroll down to the bottom and click “Connect”.

third_party

Accept in-bot payments anywhere in the world

Chatfuel Team, May 12, 2017

We are happy to announce that we have added the capability for bot admins to receive in-bot payments worldwide. Stripe Worldwide Payments is different from Messenger Native Payments that Facebook released not long ago. This new functionality is something that we have developed specifically for our platform to allow our bot creators to accept payments easily all over the world.

Hoodie-Payment
👈 Actual buying process with Stripe Wolrd Wide Payment Webview

Below are the highlights of what Stripe Worldwide Payments offers to our bot admins:
Stripe Worldwide Payments functionality is interchangeable with Facebook Native Payments in Chatfuel’s dashboard. This means that a bot admin can be switching seamlessly between either system, and payment screens that users see under either option look stylistically similar.

  • Bot makers in countries where Stripe works can accept payments from anywhere in the world.
  • Effortless application and connection process. You can be testing the functionality and accepting payments in your bot in a matter of minutes.
  • Once a user has entered their payment details in a given bot, they are saved in Stripe’s secure system and will be prefilled next time the same user wants to pay for something else.
  • Chatfuel does not store any payment details. All of the sensitive data is passed securely to Stripe, where it is stored.

 

To connect Stripe Worldwide Payments, log in to your dashboard at chatfuel.com and launch a wizard under the “Configure” tab in your bot. You will be in bot commerce business in no time!

unnamed