Revamped analytics, Go to Block, and Audio/Video plugins

Chatfuel Team, December 22, 2016

Christmas is almost here! We have several gifts for you. Hopefully you will like them.

New analytics

We are happy to introduce the newly-revised version of the analytics module. From now on you are able to:

  • select the time period;
  • see how many of your users still subscribed to your bot;
  • see daily gain and loss of users;
  • see daily active audience.

Also note that we have changed the definition of active user. We no longer count as active those users who received the broadcast, but didn’t read it.

Go to Block plugin

From now on you can create quizzes, personalize sections of your bot (different experiences for different user groups), lead users to a random block, and much, much more. To sum it up, this new plugin enables you to create far more flexible and complex chatbot experiences than ever before.

Audio and Video plugins

Increase your bot’s engagement by using embedded audio and video right in the Messenger.

Adjust your bot content depending on  source of user traffic

Chatfuel Team, December 20, 2016

Chatbot entry points

Previously each bot had only one link, which lead to the single Welcome message. Now you can generate a unique URL for each block. Clicking on that link will lead a user to that particular block. Note that this functionality works for both new and existing users.

Here are some of the ways you can use this function:

  • Link from a Facebook ad direct to the block with goods your bot sells.

  • Add special experiences in your bot. A Christmas promo perhaps?

  • Track sources of your users.

Note that parameter from the link is being saved to {{ref}} variable, so you can use this information in other blocks and broadcasting segmentation.

Analyze and improve your broadcasts

Hail the broadcasting history and statistics! New features allow you to play with content, buttons, time, segmentation to find a combination that suits your needs and drives user engagement.

Also we’ve made broadcast management a bit easier – you can now view the content of each sent broadcast, and clone “Send Now” broadcasts.

Native Messenger Payments on Chatfuel

Chatfuel Team, December 6, 2016

The wait is over! You can now accept payments in Messenger via a native Buy Button in your bots. Also, we have released “Set Up a Variable” plugin, Quick Replies in broadcasting, and the ability to search through AI rules.

Native payments

Hurray! From now on US users can accept payments via native Messenger interface. Try to create a Buy Button in any gallery. Native payments are perfect for creating neat ecommerce experiences – whether for a small online shop, a boutique apparel store, or an event tickets vendor.

Set Up a Variable plugin

Good news – with this plugin you receive more flexibility applying segmentation to users — not only by using Quick Reply buttons, but in any part of the bot flow.

For example, you can now update a variable with user’s preferences based on the blocks they visited.

Search through AI rules

Navigation through dozens and thousands of AI rules is easy now.

Just type any phrase in the search window, and you will see all the rules containing the phrase.

New AI Setup, Postbacks in JSON plugin, Call and Share buttons

Chatfuel Team, November 10, 2016

We’re excited to announce the launch of several eagerly awaited features: random answers and quick setup of plain-text answers in AI; postbacks, quick replies and user variables in JSON plugin; share and call buttons; typing plugin.

New AI tab: random answers and quick setup of plain-text answers in AI

We’ve completely reviewed our AI tab, allowing you to:

  • Set up plain-text answers right in AI, in addition to referring blocks.
  • Specify several random answers, mixing text replies and links to blocks
  • Moreover, if you need to copy-paste possible user phrases from, for example, Excel, you can do it in a single copy-paste.


Postbacks, quick replies and user variables in JSON plugin

We’ve covered almost all known cases regarding JSON plugin. Now you can make deep and powerful integrations. For example, you can make a JSON that searches rooms available for booking. Then, after clicking on a particular room’s Book button, your server will get new request for booking, with this room’s ID. The answer will then be rendered to the user.

Also, we enabled Quick Replies, Share, Call buttons and setting user variables in JSON.

Find more JSON examples and documentation in our help section. 

Share button


Share button in da house! Now it’s much easier to ask subscribers to share your bot – just add this button to the gallery:

Sharing is now a one-tap action.


Typing plugin

Use it between text bubbles to add a human touch to your bot. You can also use it preceding plugins, which can take some time to process, such as RSS and Search:



  • Call button
  • Create a block directly from AI rule
  • Full title of the block is shown in the button

Fully localized bots and plugins, performance improvements and great bot examples from the community

Chatfuel Team, August 24, 2016

We want to thank everyone for reaching out last week and sharing their feedback; it helps us to improve with every update and provide a better user experience for all of you! Keep it flowing. If you haven’t head down to the Chatfuel Community to tell us what you think.

This week we have some great news for bot builders who are creating bots in languages other than English.

Major updates: Multi-admin accounts, Zapier integration, a guide for users, and more

Chatfuel Team, August 18, 2016

You’ve asked, and we’ve been listening! We’re excited to share these new features:

Collaborate with other Chatfuelers—introducing multiple admins

We’ve rolled out support for multiple admins on Chatfuel, so now you can invite other admins to manage your bot, or even transfer your bot to a new owner.
First, visit the Settings tab, where you’ll see a new Admins section:

Now you can get all the features of TechCrunch bot

Chatfuel Team, July 5, 2016

TechCrunch bot was recently recognized by Facebook as one the “top experiences on the Messenger platform”. We’re thrilled to roll out its key features to everyone and see how you use them to inspire others!

A myriad of plugins

Chatfuel Team, June 24, 2016

We’re thrilled to share a myriad of new plugins for Chatfuel. Plugins can connect your external sources of data to your chatbot. By powering your bot using plugins, you can do so much more with your bot—like sending custom messages through JSON, subscribing users to RSS feeds, sending daily digests, and more.

AI navigation in 50 languages, plus a powerful new plugin

Chatfuel Team, May 30, 2016

Get the power of AI in 49 new languages
One of the coolest features of Chatfuel is that you can use the power of artificial intelligence (AI) to understand and respond to your users’ requests. Until this week, you could only do it in English. Now you can do it in 50 different languages (see our full list below).


Here’s how:

  1. Visit the AI Setup tab in your Chatfuel dashboard.
  2. Select one of 50 languages from the drop-down menu.
  3. Just start entering phrases you’d like to trigger your specific blocks.



Here’s a list of the languages we now support: Albanian, Arabic, Azerbaijani, Bengali, Bosnian, Bulgarian, Burmese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latin, Lithuanian, Macedonian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Thai, Turkish, Ukrainian, Vietnamese.


What else? Try our new plugin to let users chat with an admin
Here’s another reason to love Chatfuel: Now you can use our new plugin that lets users chat directly with your bot admin—to finish an order, for example, or whatever you choose.


Check out an example: