Chatfuel

Introducing landing pages for bots

Chatfuel Team, July 14, 2017

Now every bot built on Chatfuel gets a dedicated landing page generated from the dashboard.

Utilize a landing page for your bot to optimize the experience for those users who have never chatted with your bot before. Now each user can get a concise and attractive preview of your bot on both mobile and desktop.

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  • Find your bot’s landing URL under the Grow tab
  • Control how your Facebook page cover is shown on your bot’s landing page
  • Subscribe new users to the bot from your website or email in style!

Convert your website visitors to your bot users 

Chatfuel Team, July 5, 2017

Checkbox and Send to Messenger plugins allow you to gain new bot users from your website

If you already have a website with an active audience, converting those users to your bot subscribers has never been easier. Make use of Send to Messenger and Checkbox plugins to get new bot users with as little friction as possible.

Send to Messenger plugin code generator

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The code generator feature will provide you with a piece of code you can insert on your website in order to display a “Send to Messenger” button. Upon clicking the button, the user will become subscribed to your bot.

Checkbox plugin code generator

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Checkbox plugin allows you to subscribe a page visitor to your bot with a specific action defined by you. Use the code generator to get the HTML and JS codes and place them on your page.

Code generators for both plugins can be found under the Grow tab.

Clone pieces of content between bots – groups of blocks and AI rules

Chatfuel Team, June 30, 2017

Creating new versions of your bots is now easier than ever

Many of our bot admins have been asking for the ability to reuse groups of blocks as well as AI rules in several of their bots. Previously this was only possible with cloning of entire bots and deletion of the unnecessary pieces of content.

Cloning groups of block

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Now you can clone a group of blocks from one bot to another, thus reusing specific content and flow scenarios between your bots.

Creating and cloning groups of AI rules

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Grouping of AI rules makes maintaining and updating the rule sets much easier. Create groups of rules thematically – Greeting Phrases, Smalltalk, Navigation, FAQ, or in whatever fashion that suits your setup.

Use the Drag & Drop feature to organize your existing ungrouped AI rules.

You can also clone groups of AI rules between bots.

Unleash your bot’s growth with Chatfuel’s Grow tab

Chatfuel Team, June 6, 2017

Use the tips and tools from the Grow tab to effectively increase your bot’s audience.

Tools

Introducing to you 2 great tools that will help drive traffic to your bot:

Messenger Discover Tab

A must have for any bot! This functionality has only been rolled out to a few percent of the users as of today. Significant growth in organic traffic is expected to occur when the Discover Tab becomes available to all of Messenger’s users. For your bot to appear under the Discover Tab, you need to submit a form to Facebook.

Acquiring Users from Comments

Our research has shown that currently, this is the best way to gain users from ads or pages with high post engagement. So we’ve developed a tool for that.

Enjoy!

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Tips & Tricks

We’ve gathered best practices and techniques for paid and free user acquisition in this section. Following these suggestions will shorten your way to success.

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Watch this space – there’s more to come to the Grow tab in the future!

Gain more powerful insights with third-party analytics.

Chatfuel Team, May 19, 2017

We want to enable our bot creators to have access to the best analytical data to keep improving their bot experiences. In addition to the in-platform analytics provided by Chatfuel, we have partnered with the leading bot analytics systems, giving all of our bot admins direct access to:

  • Dashbot
  • Botanalytics
  • Yandex.Metrica

With the help of these services, you now can:

  • Have access to chat transcripts
  • Set events and track funnels
  • Intervene in conversations with human take-over
  • Chart sentiment and demographics
  • … and much more.

To enable third-party analytics for your bot, simply go to Analyze tab, scroll down to the bottom and click “Connect”.

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Accept in-bot payments anywhere in the world

Chatfuel Team, May 12, 2017

We are happy to announce that we have added the capability for bot admins to receive in-bot payments worldwide. Stripe Worldwide Payments is different from Messenger Native Payments that Facebook released not long ago. This new functionality is something that we have developed specifically for our platform to allow our bot creators to accept payments easily all over the world.

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👈 Actual buying process with Stripe Wolrd Wide Payment Webview

Below are the highlights of what Stripe Worldwide Payments offers to our bot admins:
Stripe Worldwide Payments functionality is interchangeable with Facebook Native Payments in Chatfuel’s dashboard. This means that a bot admin can be switching seamlessly between either system, and payment screens that users see under either option look stylistically similar.

  • Bot makers in countries where Stripe works can accept payments from anywhere in the world.
  • Effortless application and connection process. You can be testing the functionality and accepting payments in your bot in a matter of minutes.
  • Once a user has entered their payment details in a given bot, they are saved in Stripe’s secure system and will be prefilled next time the same user wants to pay for something else.
  • Chatfuel does not store any payment details. All of the sensitive data is passed securely to Stripe, where it is stored.

 

To connect Stripe Worldwide Payments, log in to your dashboard at chatfuel.com and launch a wizard under the “Configure” tab in your bot. You will be in bot commerce business in no time!

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Get bot users from Messenger’s new Discover tab and see our highlights from F8

Chatfuel Team, April 26, 2017

As announced at F8, Messenger has begun rolling out its new Discover tab to all users. Submit your bot to appear under the Discover tab right now to pass through review without delay. Also, we would like to share with you some highlights from F8.

 

Submit your bot to Discover tab

Discover tab is a new section in Messenger located within 1 tap from Messenger’s home screen. We expect bots to get a significant number of new users from appearing under this tab. But before your bot can be shown there, it needs to pass Facebook’s review process.

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Submitting your bot for review is easy – you can do it in less than 5 minutes. Needless to say, we recommend that you do it today. Click here to submit your bot.

You can also check out the FAQ from the Messenger team about the Discover tab.

F8

Our team had an honor and a privilege to be a part of Facebook’s F8 conference this year. We spent two days meeting wonderful people, learning and sharing great experiences, and being at the heart of innovation in our field. At this year’s conference, a number of chatbots built on Chatfuel were prominently featured during the opening keynote and various presentations – Ryan Leslie, Azkarbot, Golden State Warriors, T-Mobile, Epytom, Brew the Way, TechCrunch and ABC News. Take a look at this 1- minute summary video.

We are extremely grateful for and proud of all the bot creators who use our platform to build world-class conversational experiences. Thank you for being with us! Chatfuel is powered by all of you! ❤️ 🙌 🙏

And thank you to all our partners and friends at Facebook for making this a reality!

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Revamped analytics, Go to Block, and Audio/Video plugins

Chatfuel Team, December 22, 2016

Christmas is almost here! We have several gifts for you. Hopefully you will like them.

New analytics

We are happy to introduce the newly-revised version of the analytics module. From now on you are able to:

  • select the time period;
  • see how many of your users still subscribed to your bot;
  • see daily gain and loss of users;
  • see daily active audience.

Also note that we have changed the definition of active user. We no longer count as active those users who received the broadcast, but didn’t read it.

Go to Block plugin

From now on you can create quizzes, personalize sections of your bot (different experiences for different user groups), lead users to a random block, and much, much more. To sum it up, this new plugin enables you to create far more flexible and complex chatbot experiences than ever before.

Audio and Video plugins

Increase your bot’s engagement by using embedded audio and video right in the Messenger.

Adjust your bot content depending on  source of user traffic

Chatfuel Team, December 20, 2016

Chatbot entry points

Previously each bot had only one link, which lead to the single Welcome message. Now you can generate a unique URL for each block. Clicking on that link will lead a user to that particular block. Note that this functionality works for both new and existing users.

Here are some of the ways you can use this function:

  • Link from a Facebook ad direct to the block with goods your bot sells.

  • Add special experiences in your bot. A Christmas promo perhaps?

  • Track sources of your users.

Note that parameter from the link is being saved to {{ref}} variable, so you can use this information in other blocks and broadcasting segmentation.

Analyze and improve your broadcasts

Hail the broadcasting history and statistics! New features allow you to play with content, buttons, time, segmentation to find a combination that suits your needs and drives user engagement.

Also we’ve made broadcast management a bit easier – you can now view the content of each sent broadcast, and clone “Send Now” broadcasts.

Native Messenger Payments on Chatfuel

Chatfuel Team, December 6, 2016

The wait is over! You can now accept payments in Messenger via a native Buy Button in your bots. Also, we have released “Set Up a Variable” plugin, Quick Replies in broadcasting, and the ability to search through AI rules.

Native payments

Hurray! From now on US users can accept payments via native Messenger interface. Try to create a Buy Button in any gallery. Native payments are perfect for creating neat ecommerce experiences – whether for a small online shop, a boutique apparel store, or an event tickets vendor.

Set Up a Variable plugin

Good news – with this plugin you receive more flexibility applying segmentation to users — not only by using Quick Reply buttons, but in any part of the bot flow.

For example, you can now update a variable with user’s preferences based on the blocks they visited.

Search through AI rules

Navigation through dozens and thousands of AI rules is easy now.


Just type any phrase in the search window, and you will see all the rules containing the phrase.