Chatbot-building eBook from Chatfuel & HubSpot

mm Chatfuel Team, August 15, 2017

In collaboration with HubSpot, we have put together an eBook for those who need some guidance on creating their first bot.

With a special gear towards marketers, “The Beginner’s Guide to Building Your First Chatbot” is available to everyone for free in either a traditional HTML format or as a chatbot experience (a BotBook as we call it).


Pick an option below to claim your free copy today. And don’t forget to share with your friends!


Get HTML eBook   Open in Messenger

Introducing paid features on Chatfuel

mm Chatfuel Team, July 21, 2017

Great news! By popular demand, we are adding paid features to our platform!

Chatfuel’s new PRO Plan will enable users to remove the “Powered by Chatfuel” attribution for a fee.

To be clear – Chatfuel remains a free platform, with no limitations introduced to the free plan. But we want to give our users the ability to access new features that are most important to them. As the first step, we will soon be releasing the option to remove the “Powered by Chatfuel” attribution from the bot’s Persistent Menu for a fee.

Zeplin (2)

Chatfuel’s PRO Plan will appear as a paid add-on in the dashboard within a month. At that time, bot admins will be able to remove the attribution for a monthly fee based on the number of bot’s reachable users.

  • Option to remove the “Powered by Chatfuel” attribution is the only paid feature being released at this time.
  • The fee will be based on the reachable bot users and will start at $30 per bot.
  • On the free plan, the “Powered by Chatfuel” attribution will remain on the first menu level without the ability to be moved to the second level.
  • No other changes or functionality restrictions will be applied to the free plan.
  • Additional paid features and functionalities will be rolled out in due course.

Introducing landing pages for bots

mm Chatfuel Team, July 14, 2017

Now every bot built on Chatfuel gets a dedicated landing page generated from the dashboard.

Utilize a landing page for your bot to optimize the experience for those users who have never chatted with your bot before. Now each user can get a concise and attractive preview of your bot on both mobile and desktop.


  • Find your bot’s landing URL under the Grow tab
  • Control how your Facebook page cover is shown on your bot’s landing page
  • Subscribe new users to the bot from your website or email in style!

Convert your website visitors to your bot users 

mm Chatfuel Team, July 5, 2017

Checkbox and Send to Messenger plugins allow you to gain new bot users from your website

If you already have a website with an active audience, converting those users to your bot subscribers has never been easier. Make use of Send to Messenger and Checkbox plugins to get new bot users with as little friction as possible.

Send to Messenger plugin code generator


The code generator feature will provide you with a piece of code you can insert on your website in order to display a “Send to Messenger” button. Upon clicking the button, the user will become subscribed to your bot.

Checkbox plugin code generator


Checkbox plugin allows you to subscribe a page visitor to your bot with a specific action defined by you. Use the code generator to get the HTML and JS codes and place them on your page.

Code generators for both plugins can be found under the Grow tab.

Clone pieces of content between bots – groups of blocks and AI rules

mm Chatfuel Team, June 30, 2017

Creating new versions of your bots is now easier than ever

Many of our bot admins have been asking for the ability to reuse groups of blocks as well as AI rules in several of their bots. Previously this was only possible with cloning of entire bots and deletion of the unnecessary pieces of content.

Cloning groups of block

Now you can clone a group of blocks from one bot to another, thus reusing specific content and flow scenarios between your bots.

Creating and cloning groups of AI rules

Grouping of AI rules makes maintaining and updating the rule sets much easier. Create groups of rules thematically – Greeting Phrases, Smalltalk, Navigation, FAQ, or in whatever fashion that suits your setup.

Use the Drag & Drop feature to organize your existing ungrouped AI rules.

You can also clone groups of AI rules between bots.

Unleash your bot’s growth with Chatfuel’s Grow tab

mm Chatfuel Team, June 6, 2017

Use the tips and tools from the Grow tab to effectively increase your bot’s audience.


Introducing to you 2 great tools that will help drive traffic to your bot:

Messenger Discover Tab

A must have for any bot! This functionality has only been rolled out to a few percent of the users as of today. Significant growth in organic traffic is expected to occur when the Discover Tab becomes available to all of Messenger’s users. For your bot to appear under the Discover Tab, you need to submit a form to Facebook.

Acquiring Users from Comments

Our research has shown that currently, this is the best way to gain users from ads or pages with high post engagement. So we’ve developed a tool for that.



Tips & Tricks

We’ve gathered best practices and techniques for paid and free user acquisition in this section. Following these suggestions will shorten your way to success.


Watch this space – there’s more to come to the Grow tab in the future!

Gain more powerful insights with third-party analytics.

mm Chatfuel Team, May 19, 2017

We want to enable our bot creators to have access to the best analytical data to keep improving their bot experiences. In addition to the in-platform analytics provided by Chatfuel, we have partnered with the leading bot analytics systems, giving all of our bot admins direct access to:

  • Dashbot
  • Botanalytics
  • Yandex.Metrica

With the help of these services, you now can:

  • Have access to chat transcripts
  • Set events and track funnels
  • Intervene in conversations with human take-over
  • Chart sentiment and demographics
  • … and much more.

To enable third-party analytics for your bot, simply go to Analyze tab, scroll down to the bottom and click “Connect”.


Accept in-bot payments anywhere in the world

mm Chatfuel Team, May 12, 2017

We are happy to announce that we have added the capability for bot admins to receive in-bot payments worldwide. Stripe Worldwide Payments is different from Messenger Native Payments that Facebook released not long ago. This new functionality is something that we have developed specifically for our platform to allow our bot creators to accept payments easily all over the world.

? Actual buying process with Stripe Wolrd Wide Payment Webview

Below are the highlights of what Stripe Worldwide Payments offers to our bot admins:
Stripe Worldwide Payments functionality is interchangeable with Facebook Native Payments in Chatfuel’s dashboard. This means that a bot admin can be switching seamlessly between either system, and payment screens that users see under either option look stylistically similar.

  • Bot makers in countries where Stripe works can accept payments from anywhere in the world.
  • Effortless application and connection process. You can be testing the functionality and accepting payments in your bot in a matter of minutes.
  • Once a user has entered their payment details in a given bot, they are saved in Stripe’s secure system and will be prefilled next time the same user wants to pay for something else.
  • Chatfuel does not store any payment details. All of the sensitive data is passed securely to Stripe, where it is stored.


To connect Stripe Worldwide Payments, log in to your dashboard at and launch a wizard under the “Configure” tab in your bot. You will be in bot commerce business in no time!


Get bot users from Messenger’s new Discover tab and see our highlights from F8

mm Chatfuel Team, April 26, 2017

As announced at F8, Messenger has begun rolling out its new Discover tab to all users. Submit your bot to appear under the Discover tab right now to pass through review without delay. Also, we would like to share with you some highlights from F8.


Submit your bot to Discover tab

Discover tab is a new section in Messenger located within 1 tap from Messenger’s home screen. We expect bots to get a significant number of new users from appearing under this tab. But before your bot can be shown there, it needs to pass Facebook’s review process.


Submitting your bot for review is easy – you can do it in less than 5 minutes. Needless to say, we recommend that you do it today. Click here to submit your bot.

You can also check out the FAQ from the Messenger team about the Discover tab.


Our team had an honor and a privilege to be a part of Facebook’s F8 conference this year. We spent two days meeting wonderful people, learning and sharing great experiences, and being at the heart of innovation in our field. At this year’s conference, a number of chatbots built on Chatfuel were prominently featured during the opening keynote and various presentations – Ryan Leslie, Azkarbot, Golden State Warriors, T-Mobile, Epytom, Brew the Way, TechCrunch and ABC News. Take a look at this 1- minute summary video.

We are extremely grateful for and proud of all the bot creators who use our platform to build world-class conversational experiences. Thank you for being with us! Chatfuel is powered by all of you! ❤️ ? ?

And thank you to all our partners and friends at Facebook for making this a reality!


New Persistent Menu, User Attributes v 2.0, and Templates

mm Chatfuel Team, March 28, 2017

We’ve released full support for the new Persistent Menu from last week’s Facebook update. You can now create nested menu levels and disable free-form text input. Also, we’ve added a huge update to the User Attributes that allows you to segment users based on their name, user ID or geographic coordinates.

New Persistent Menu

The new Persistent Menu from last week’s Facebook update allows you to:

  • Create localized menus for users with different locales (that are set up in the user’s phone settings).
  • Disable free-form text input (you might find it useful if your bot is mainly buttons/webview-based).
  • Create nested menus up to 3 levels deep, which enables you to create up to 75 menu items in total.


User Attributes v 2.0

We’ve made tons of improvements to User Attributes, which now enable you to:

  • Filter users based on their RSS and Search subscriptions;
  • Filter users based on any attribute including last name, ID and numerous others;
  • Make powerful JSON integrations using attributes {{last purchased item}}, {{last user freeform input}}, and Facebook page-scoped ID;
  • Use “starts with”, “greater than”, “lesser than” operators in addition to “is”, “is not” in the User Filter.
  • See the exact number of users with each attribute value.



As you may have noticed, we’ve revamped our templates section. Now both new and advanced users can get maximum value out of it.


We believe that one of the best ways of learning is by example. With that in mind, we encourage you to share your own best templates with our community. For example, we are currently looking for the following:

  • Conference / Event template
  • Customer service / first line of support template
  • Community template (sports, computer games, or volunteer activity – related)

Reach out to to share your templates.