Live Chat

Live Chat allows your users to get in touch with your support team using your Facebook bot.

  • The plugin’s welcome message and the final card are customizable
  • If users start the chat and do not stop it by themselves, Chatfuel will keep the session open for an adjustable timeframe. After the time runs out we automatically stop the chat session and the next user’s input will be recognised by the AI.
  • Each time a user starts a new chat session, you get push notification from your bot with a link to your Facebook Page’s Messaging section where you can answer your user. To do this you have to:
    • connect your bot to Facebook Page
    • click the blue ribbon at the bottom of the plugin to confirm you’re the manager of the chat bot