Looking to build better bots more efficiently and in less time? You’re in the right place. We’re sharing four of our best tips and tricks about the Chatfuel platform. The quicker you can build a great bot to automate core business processes, the quicker your brand can start seeing results!
#1. Remove your bot’s Welcome Message during the building process.
Benefit: Get a head start on building a subscriber list before you launch your bot.
This tip is for you if: You’ve connected your bot to a Facebook page, but you haven’t finished building it yet.
The Welcome Message is the first element of your bot users will see, similar to the homepage of a website. Its purpose is to greet the user and share a bit about what it can do for them. Every new bot in Chatfuel comes equipped with a Welcome Message block by default.
Once your chatbot is live on your Facebook page, the Welcome Message is crucial for greeting and orienting users. Before that, however, it’s better to go without it. If you’re still in the process of creating your bot, we recommend deleting the Welcome Message altogether.
Removing the Welcome Message will help you get a head start with building your chatbot subscriber list. While your bot is connected to your page but not yet finished, users can still message your business and you can respond manually as normal. Your bot won’t interfere with these interactions, but it will still store each new user as a subscriber. That way, once your bot is finished and launched, you’ll already have subscribers to reach.
How-to: You’ll see the Welcome Message as soon as you log into your Chatfuel dashboard. To delete, simply hover over the message until three dots appear to the left. Click the dots and select “Delete.”
Then, head to the Configure tab of your Chatfuel dashboard. Navigate to the Persistent Menu and remove all elements that appear there. That way, users won’t be able to initiate a conversation with any unfinished part of your bot before you’ve officially launched it.
#2. Remove your bot’s default answer.
Benefit: Avoid friction and frustration in the user experience.
This tip is for you if: Your bot is connected to a page, is live, and has third-party app integrations or live agents taking over regularly.
Bots with AI will eventually learn to respond appropriately to most user messages. Non-AI bots, however, can only provide relevant replies to certain, specific inputs. The default answer, therefore, is a message a bot sends in response to any user reply that it can’t understand.
The purpose is simply to let the user know the bot couldn’t make sense of what they just said, and that they should try again. An example of a default answer might be “Sorry, I didn’t understand that.” Every new bot in Chatfuel automatically comes equipped with a default answer block.
We generally recommend deleting the default answer for any bot that:
- Is connected to a page and has been officially launched, and
- Has any third-party integration like scheduling or payment apps, or has live agents regularly taking over the conversation without using the Live Chat Plugin
To interact with third-party apps or human agents, a user will generally need to send one or more custom responses. If the bot still has a default answer set up in these cases, it will display it every time the user sends a custom message. Not only is this unnecessary and unhelpful, but these irrelevant, duplicate messages will likely confuse or even frustrate the user, and may cause them to abandon the chat altogether.
How-to: You’ll see the default answer block on the left as soon as you log into your Chatfuel dashboard. To delete, simply hover over the message until three dots appear to the left. Click the dots and select “Delete.”
#3. Take advantage of REF links.
Benefit: Save yourself time when testing your bot, or save time for users who only need to access one section of it.
This tip is for you if: Your bot is connected to a page and is either in the testing phase or already launched.
Every bot has its own URL which leads to the Welcome Message. These general URLs look like this: m.me/examplebot. A REF link, on the other hand, is a URL that will deep link to a block or section of your bot in particular. REF links look like this: m.me/examplebot?ref=blocktwo. Sharing a REF link instead of a general link can save you or your users time in certain circumstances.
For example, let’s say you’ve built a quiz block into your bot. If you wanted to have a colleague test out the quiz, you could send them the REF link that will take them directly to that block. This way, they won’t have to waste time going through the rest of your bot’s flow to get there.
Or, if your bot is already live, you might send that REF link to a specific segment of your email list who would find the quiz relevant. They’ll be directed straight to the section of the bot they need without the hassle. REF links save time and avoid frustration for those who only need to access one portion of your bot.
How-to: To generate a REF link, you must first make sure your bot is connected to a Facebook page. Then, click the “link” button you’ll see at the top of your Chatfuel dashboard. In the window that appears, enable the “block link” slider, and hit “Copy URL.” The REF link has now been copied to your clipboard so you can share it.
#4. Quick-jump to specific blocks.
Benefit: Navigate through content in your bot more quickly.
This tip is for you if: You’re in any stage of the bot-building process, whether your bot is connected to a page yet or not. Or, you’ve launched your bot already and are making edits.
This simple tip can save a bot-builder lots of time, especially for those with more complex chatbots that have a lot of content. Instead of sorting through all your blocks to view a piece of content or make an edit, you can use this trick to get there more quickly.
How-to: Let’s say you have a text card for your Welcome Message, which includes a button that links to another block you made. To jump quickly from one to the other, click the button so the menu appears. Then, double-click the name of the other block under “Redirect to block,” and you’ll instantly be taken there.
Sign up for Chatfuel to put these tips into practice
Ready to build your best bot, optimized with these four tips? It’s easy to get started with the Chatfuel platform—no coding skills required. Get oriented by watching our helpful intro video, or take a look at our top how-to articles. Looking for more tips or advice? Join our active Facebook community. Save your business time—start building a bot today! 🤖🛠