Chatfuel

Unleash your bot’s growth with Chatfuel’s Grow tab

Chatfuel Team, June 6, 2017

Use the tips and tools from the Grow tab to effectively increase your bot’s audience.

Tools

Introducing to you 2 great tools that will help drive traffic to your bot:

Messenger Discover Tab

A must have for any bot! This functionality has only been rolled out to a few percent of the users as of today. Significant growth in organic traffic is expected to occur when the Discover Tab becomes available to all of Messenger’s users. For your bot to appear under the Discover Tab, you need to submit a form to Facebook.

Acquiring Users from Comments

Our research has shown that currently, this is the best way to gain users from ads or pages with high post engagement. So we’ve developed a tool for that.

Enjoy!

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Tips & Tricks

We’ve gathered best practices and techniques for paid and free user acquisition in this section. Following these suggestions will shorten your way to success.

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Watch this space – there’s more to come to the Grow tab in the future!

Gain more powerful insights with third-party analytics.

Chatfuel Team, May 19, 2017

We want to enable our bot creators to have access to the best analytical data to keep improving their bot experiences. In addition to the in-platform analytics provided by Chatfuel, we have partnered with the leading bot analytics systems, giving all of our bot admins direct access to:

  • Dashbot
  • Botanalytics
  • Yandex.Metrica

With the help of these services, you now can:

  • Have access to chat transcripts
  • Set events and track funnels
  • Intervene in conversations with human take-over
  • Chart sentiment and demographics
  • … and much more.

To enable third-party analytics for your bot, simply go to Analyze tab, scroll down to the bottom and click “Connect”.

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Accept in-bot payments anywhere in the world

Chatfuel Team, May 12, 2017

We are happy to announce that we have added the capability for bot admins to receive in-bot payments worldwide. Stripe Worldwide Payments is different from Messenger Native Payments that Facebook released not long ago. This new functionality is something that we have developed specifically for our platform to allow our bot creators to accept payments easily all over the world.

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👈 Actual buying process with Stripe Wolrd Wide Payment Webview

Below are the highlights of what Stripe Worldwide Payments offers to our bot admins:
Stripe Worldwide Payments functionality is interchangeable with Facebook Native Payments in Chatfuel’s dashboard. This means that a bot admin can be switching seamlessly between either system, and payment screens that users see under either option look stylistically similar.

  • Bot makers in countries where Stripe works can accept payments from anywhere in the world.
  • Effortless application and connection process. You can be testing the functionality and accepting payments in your bot in a matter of minutes.
  • Once a user has entered their payment details in a given bot, they are saved in Stripe’s secure system and will be prefilled next time the same user wants to pay for something else.
  • Chatfuel does not store any payment details. All of the sensitive data is passed securely to Stripe, where it is stored.

 

To connect Stripe Worldwide Payments, log in to your dashboard at chatfuel.com and launch a wizard under the “Configure” tab in your bot. You will be in bot commerce business in no time!

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Get bot users from Messenger’s new Discover tab and see our highlights from F8

Chatfuel Team, April 26, 2017

As announced at F8, Messenger has begun rolling out its new Discover tab to all users. Submit your bot to appear under the Discover tab right now to pass through review without delay. Also, we would like to share with you some highlights from F8.

 

Submit your bot to Discover tab

Discover tab is a new section in Messenger located within 1 tap from Messenger’s home screen. We expect bots to get a significant number of new users from appearing under this tab. But before your bot can be shown there, it needs to pass Facebook’s review process.

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Submitting your bot for review is easy – you can do it in less than 5 minutes. Needless to say, we recommend that you do it today. Click here to submit your bot.

You can also check out the FAQ from the Messenger team about the Discover tab.

F8

Our team had an honor and a privilege to be a part of Facebook’s F8 conference this year. We spent two days meeting wonderful people, learning and sharing great experiences, and being at the heart of innovation in our field. At this year’s conference, a number of chatbots built on Chatfuel were prominently featured during the opening keynote and various presentations – Ryan Leslie, Azkarbot, Golden State Warriors, T-Mobile, Epytom, Brew the Way, TechCrunch and ABC News. Take a look at this 1- minute summary video.

We are extremely grateful for and proud of all the bot creators who use our platform to build world-class conversational experiences. Thank you for being with us! Chatfuel is powered by all of you! ❤️ 🙌 🙏

And thank you to all our partners and friends at Facebook for making this a reality!

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Revamped analytics, Go to Block, and Audio/Video plugins

Chatfuel Team, December 22, 2016

Christmas is almost here! We have several gifts for you. Hopefully you will like them.

New analytics

We are happy to introduce the newly-revised version of the analytics module. From now on you are able to:

  • select the time period;
  • see how many of your users still subscribed to your bot;
  • see daily gain and loss of users;
  • see daily active audience.

Also note that we have changed the definition of active user. We no longer count as active those users who received the broadcast, but didn’t read it.

Go to Block plugin

From now on you can create quizzes, personalize sections of your bot (different experiences for different user groups), lead users to a random block, and much, much more. To sum it up, this new plugin enables you to create far more flexible and complex chatbot experiences than ever before.

Audio and Video plugins

Increase your bot’s engagement by using embedded audio and video right in the Messenger.

Adjust your bot content depending on  source of user traffic

Chatfuel Team, December 20, 2016

Chatbot entry points

Previously each bot had only one link, which lead to the single Welcome message. Now you can generate a unique URL for each block. Clicking on that link will lead a user to that particular block. Note that this functionality works for both new and existing users.

Here are some of the ways you can use this function:

  • Link from a Facebook ad direct to the block with goods your bot sells.

  • Add special experiences in your bot. A Christmas promo perhaps?

  • Track sources of your users.

Note that parameter from the link is being saved to {{ref}} variable, so you can use this information in other blocks and broadcasting segmentation.

Analyze and improve your broadcasts

Hail the broadcasting history and statistics! New features allow you to play with content, buttons, time, segmentation to find a combination that suits your needs and drives user engagement.

Also we’ve made broadcast management a bit easier – you can now view the content of each sent broadcast, and clone “Send Now” broadcasts.

Native Messenger Payments on Chatfuel

Chatfuel Team, December 6, 2016

The wait is over! You can now accept payments in Messenger via a native Buy Button in your bots. Also, we have released “Set Up a Variable” plugin, Quick Replies in broadcasting, and the ability to search through AI rules.

Native payments

Hurray! From now on US users can accept payments via native Messenger interface. Try to create a Buy Button in any gallery. Native payments are perfect for creating neat ecommerce experiences – whether for a small online shop, a boutique apparel store, or an event tickets vendor.

Set Up a Variable plugin

Good news – with this plugin you receive more flexibility applying segmentation to users — not only by using Quick Reply buttons, but in any part of the bot flow.

For example, you can now update a variable with user’s preferences based on the blocks they visited.

Search through AI rules

Navigation through dozens and thousands of AI rules is easy now.


Just type any phrase in the search window, and you will see all the rules containing the phrase.

New AI Setup, Postbacks in JSON plugin, Call and Share buttons

Chatfuel Team, November 10, 2016

We’re excited to announce the launch of several eagerly awaited features: random answers and quick setup of plain-text answers in AI; postbacks, quick replies and user variables in JSON plugin; share and call buttons; typing plugin.

New AI tab: random answers and quick setup of plain-text answers in AI

We’ve completely reviewed our AI tab, allowing you to:

  • Set up plain-text answers right in AI, in addition to referring blocks.
  • Specify several random answers, mixing text replies and links to blocks
  • Moreover, if you need to copy-paste possible user phrases from, for example, Excel, you can do it in a single copy-paste.

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Postbacks, quick replies and user variables in JSON plugin

We’ve covered almost all known cases regarding JSON plugin. Now you can make deep and powerful integrations. For example, you can make a JSON that searches rooms available for booking. Then, after clicking on a particular room’s Book button, your server will get new request for booking, with this room’s ID. The answer will then be rendered to the user.

Also, we enabled Quick Replies, Share, Call buttons and setting user variables in JSON.

Find more JSON examples and documentation in our help section. 

Share button

Wooha!

Share button in da house! Now it’s much easier to ask subscribers to share your bot – just add this button to the gallery:

Sharing is now a one-tap action.

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Typing plugin

Use it between text bubbles to add a human touch to your bot. You can also use it preceding plugins, which can take some time to process, such as RSS and Search:

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Other

  • Call button
  • Create a block directly from AI rule
  • Full title of the block is shown in the button

Fully localized bots and plugins, performance improvements and great bot examples from the community

Chatfuel Team, August 24, 2016

We want to thank everyone for reaching out last week and sharing their feedback; it helps us to improve with every update and provide a better user experience for all of you! Keep it flowing. If you haven’t head down to the Chatfuel Community to tell us what you think.

This week we have some great news for bot builders who are creating bots in languages other than English.

Major updates: Multi-admin accounts, Zapier integration, a guide for users, and more

Chatfuel Team, August 18, 2016

You’ve asked, and we’ve been listening! We’re excited to share these new features:

Collaborate with other Chatfuelers—introducing multiple admins

We’ve rolled out support for multiple admins on Chatfuel, so now you can invite other admins to manage your bot, or even transfer your bot to a new owner.
First, visit the Settings tab, where you’ll see a new Admins section: